Quality Choice Food & Wine

20th November 2023 Dear Sir I came into your shop this morning in order to remedy a simple matter of returning half a bottle of milk date stamped 23rd November 2023 purchased on the morning of 17th November 2023 which had gone off and curdled when added to coffee. The milk was left as normal in our fridge ready for use this morning. Normally this has never been an issue unfortunately there was obviously a problem with this particular milk which is why it was returned. For a number of years your groceries have been purchased without issue and whenever you, the proprietor of the shop are serving behind the counter we have always had a chat and been on friendly terms and I thought we were good acquaintances. Your normally positive, friendly attitude and manners toward me disappeared and were replaced by a rude, argumentative, threatening and aggressive person who shouted me down and would not allow me to explain how this milk had deteriorated. In my opinion you were lucky there were no witnesses to your outrageous verbal attack on me. Instead of listening you began to lecture me on the electrical failures of fridges which you believe was the sole cause of the milk curdling and being unusable. This is the first time milk has been returned by either myself or someone else from the company over the last four years and yet you turned on me as if this was a regular occurrence and I was trying to cheat you. May I kindly suggest that if you wish to continue in a business requiring an understanding of fresh product management sales you should educate yourself on the dynamics of product deterioration and how to store items in the correct manner including product rotation taking into consideration sell by dates. You must be experiencing problems with your stock holding levels against sales because one can regularly see offers of buy 1 and get 1 free of out of date products which is a worrying development. Notwithstanding this, as a direct result of your unfortunate behaviour, members of this company will be discouraged from using your shop and we will make alternative arrangements for our daily supplies. Yours faithfully Jan Parteka